Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities:

• Serve as the primary client liaison for all event execution matters after deal closure by the Sales Manager, covering all phases from pre-event setup through event days.

• Oversee the end-to-end event lifecycle within the attraction/venue, from initial planning and coordination to on-site execution and wrap-up.

• Collaborate closely with internal stakeholders (e.g. Park Operations, Animal Care, Facilities Management) to ensure seamless coordination and timely delivery of events.

• Coordinate with event organisers, contractors, and service providers to ensure all activities comply with venue operational and safety requirements.

• Ensure full compliance with venue policies, safety regulations, and all relevant statutory requirements, securing necessary approvals and implementing appropriate controls.

• Proactively identify, manage, and resolve operational issues, conflicts, and on-site incidents, including escalation and crisis management when required.

• Maintain accurate and up-to-date event documentation on CRM, including administrative and operational notes and post-event feedback where applicable.

• Responsible for selling and closing of agreements for selected existing and new corporate products e.g. Social Services Agencies.

Job Requirements: 

• Minimum 5 years of relevant experience in a events management, operations, and/or tourism and hospitality environment.

• Strong understanding of on-site event execution, venue management and safety considerations.

• Customer-oriented mindset, focused on delivering positive experiences while upholding standards.

• Excellent written and verbal communication skills in English.

• Proven ability to work effectively with multiple internal departments and external stakeholders.

• Ability to multi-task and manage multiple priorities across concurrent events and timelines

• Strong planning, organisational, and time management skills, with the ability to manage multiple events concurrently.

• High level of attention to detail and sound operational judgment.

• Resourceful, proactive, and calm under pressure in a live event environment.

• Proficient in Microsoft Office applications (Word, PowerPoint, Excel).

• Willingness to work flexible hours, including evenings and weekends, based on event requirements.